Mobile / Slots
Your account data belongs to you, and this policy explains exactly how betboo handles it — from the moment you register through every transaction you make using bKash, Nagad or Bank Transfer. Access to this platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and any verification data required to keep your account secure. When you make a transaction through bKash, Nagad or Bank Transfer, we process the reference details needed to match that payment to your wallet. We do not store full payment credentials on our servers; the payment channel handles that on its own infrastructure. We also collect session data — the pages you visit, the games you open, the device type used to reach us. This helps us understand how the lobby is being navigated and where account support might be needed. We do not sell this data to third parties for marketing purposes. Data collected through this platform is used for account management, transaction matching, fraud detection and customer support. Retention periods follow what is necessary for those purposes and what applicable rules in your eligible region require. You can ask us to review or correct your records at any time through the support route shown at the bottom of this page. Where local law limits how we may store or process your data, those local rules take priority.
This policy covers what happens inside your betboo account and on this platform. It does not extend to third-party services you reach through links we may display. Understanding the boundary helps you know who to contact when a question arises.
Any data you enter when logging in, updating your profile or verifying your identity falls inside this policy. That includes your email, mobile number and any document you submit for account verification. We hold this under the terms described here.
Deposit and withdrawal records linked to bKash, Nagad or Bank Transfer are covered. We hold transaction references to match payments to your wallet and to respond to support queries. The payment provider's own policy governs their side of that exchange.
Pages you browse, games you open and session length are logged on our side. This data is used internally for support triage and lobby improvements. It is not shared with game studios such as Pragmatic Play or Habanero for profiling purposes.
Links to external services — payment apps, game certification bodies or any off-platform resource — take you outside the scope of this policy. Once you leave our domain, the third party's own data terms apply. We have no control over how they handle your data.
You have concrete options when it comes to the data we hold. Start by logging into your account — your profile section shows the personal details we currently hold on file, and you can edit most of them directly from there. If a field is locked for security reasons, raise it through our support channel and we will walk you through the verification steps needed to make the change. For transaction records tied to bKash, Nagad or Bank Transfer, your account wallet history shows a log of confirmed activity. If something looks incorrect, contact support with the reference number shown in that log. We will match it against our records and respond with what we find. If you want to know more about how long we keep a specific category of data, or if you want to request that we delete data that is no longer necessary, send that request to the contact route listed in the support section below. Eligibility for deletion depends on applicable rules in your region.
Log into your account and open the profile section. Personal details we hold are displayed there. Transaction history linked to bKash, Nagad or Bank Transfer is visible in your wallet log.
Editable fields can be updated directly in your account settings. For locked fields — such as identity documents — raise a correction request through our support channel with the relevant details ready.
If any part of this policy is unclear, use the contact route in the support section. We will respond with a plain explanation of how that specific data is handled and why we hold it.
Where local law in your eligible region permits, you may request removal of data no longer required for account operation. Submit the request through support; we will confirm what can be actioned and what must be retained under applicable rules.
Privacy questions deserve a direct answer, not a generic response. Reach us through any of the routes below, and quote your registered email or account reference so we can pull the right records before responding.
Open the chat widget from any page inside your logged-in account. Describe your privacy question and quote your account reference. Our team will respond in the same session where possible.
Send your query to the support address shown on the Contact page of this site. Include your registered email, the type of data in question and whether it relates to a bKash, Nagad or Bank Transfer transaction.
After logging in, navigate to the Help section in your account dashboard. The privacy and data topics there cover the most common questions, and each article links directly to the support route if you need to escalate.
Our approach to data management follows what is necessary for operating a secure account platform. We apply access controls so that internal staff can only reach the data relevant to their role — a support agent handling a bKash query sees transaction references, not unrelated profile fields. Account passwords are stored in hashed form; we do not hold them in plain text anywhere.
We use session cookies to keep you logged in across pages and to track which parts of the lobby you visit. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect account functionality such as staying signed in.
Login sessions are tied to your registered device and email. If we detect access from an unrecognised device, the account dashboard will flag it. You can review active sessions in your account security settings and end any you do not recognise.
We keep account data for as long as your account is active and for the period required by applicable rules in your eligible region after closure. Transaction references for bKash, Nagad and Bank Transfer are kept for reconciliation and dispute resolution within that window.
When this policy changes, we post the updated version on this page with the revision date shown at the top. Continued use of your account after a change is published means you have seen the updated terms. Check this page periodically through your logged-in account dashboard.
These are the questions we hear most often from people reviewing this policy. If your question is not here, use the support routes listed above.
During registration we collect your name, email address, mobile number and any verification document you submit. This is the minimum needed to open and secure your account. We do not collect data beyond what the registration and verification steps ask for.
We store only the transaction reference number needed to match a payment to your wallet. Full bKash or Nagad account credentials — your PIN or wallet password — are handled entirely on the payment provider's own infrastructure. We do not hold or have access to those credentials.
Yes. Log into your account and check your profile and wallet history sections — those show the main data categories we hold. For a fuller picture, contact support with your registered email and request a data summary. We will compile what we hold and respond through the support channel.
Open your account settings after logging in and edit the fields that are available for self-service. For fields that are locked — typically identity documents — contact support, quote your account reference and describe the correction needed. We will walk you through the verification steps to action it.
Yes. Bank Transfer records are covered under the transactions section of this policy. We hold the reference details needed to match the transfer to your account wallet. The bank's own data policy governs how your bank handles the transaction on their side.
After account closure we retain data for the period required by applicable rules in your eligible region — typically for reconciliation and any outstanding transaction queries. Once that retention period ends, data is removed in line with our internal practice. Contact support to ask about the timeline for your specific account.